Frequently asked questions
Got questions? No problem!
We've compiled answers to the most frequently asked questions so you can find solutions instantly.
If you still need assistance, don’t hesitate to reach out—we’re here to help and reserving guarantees the child's place in the week and weekend.
Do I have to book to come?
Yes! You must always reserve, through WhatsApp, the website questionnaire, or by sending an email to [email protected]
Do I need to bring anything for my child to access the play area?
Yes, wearing socks is mandatory.
What information do I need to provide to make a reservation?
-Number of children and ages
-Number of adults
During the week, as well as weekends the reservation secures the child's place.
No bookings are made in the evenings for adult groups unless you are hiring the space privately.
Can I stay in space as long as I want?
The entrance fee is per time slot, not per hour.
On Sundays there are two shifts, from 10h to 12:15h, from 12:45h to 15h.
Please keep in mind that it is a bar and café. All adults are obliged to consume something.
Do adults pay admission?
No, adults do not pay admission, but all adults are obliged to consume something (there is no minimum amount).
Do all children pay?
No, babies under one year old do not pay; nor do children from 8 years old onwards (the space is not intended or designed for them).
How do the play passes work?
The monthly pass grants children unlimited access to the space for one month, with no additional entrance fees. However, adults are required to make a purchase during each visit while their children are at Tembo.
The pass does not guarantee entry if the venue is at full capacity. Families must reserve via WhatsApp before each visit.
Play passes can be purchased on any day of the month, as the one-month validity period begins from the date of purchase.
The pass does not include free entry on special event days.
What is the capacity of the space?
22 children can stay and play there during the Playroom.
During birthday parties, the maximum number of children allowed is 30.
How much does the Ludoteca cost?
Sporadic Entry Prices:
-Wednesday and Thursday mornings: €6.50
-Tuesday, Wednesday and Thursday afternoons: €7.50
-Friday afternoons, Sundays and school holidays: €9
The price of the ocasional ticket for children from 1 year to 18 months is €5.
Monthly pass, single use, €24.50 (5% discount on the purchase of a second one).
Children under the age of 1 year do not have to pay an entrance fee.
Children over 8 years old do not have to pay admission (the space is not designed for them).
Is the entrance fee to the Ludoteca different on public holidays or during school holidays?
Yes, the price of the Ludoteca on public holidays and school holidays is the same as on Friday afternoons and Sunday mornings.
Do you have vegan options on the menu?
Yes, there is a vegan option.
Do you have gluten-free options?
Yes, there are some gluten-free options, but there is a risk of cross-contamination.
What can we find on the menu?
Our menu offers a choice of toast, bagels, filled croissants, cereals, pancakes, waffles, pancakes, fruit, biscuits, cake and juices. Plus delicious coffee and rich teas.
What days and how can I book the space for a party?
The premises can be rented on Saturday mornings and afternoons, and on Sunday afternoons.
Parties usually last 2 to 3 hours, with the option to extend if needed.
To book the space for birthday parties, contact us via WhatsApp at 655 768 510 or email us at [email protected].
Can I have a birthday party on Friday evening or Sunday morning?
No, the premises are not rented on those days / time slots, as we are open to the public as a Ludoteca / Brunch.
Can the venue be booked for events other than birthday parties?
Yes, the venue can be rented for any celebration.
What children's/family events do you offer?
We collaborate with different professionals, who organise talks/workshops for mothers and fathers, in which children can be present and play in the play space while they are taking place.
We also offer occasional storytelling and music workshops-Check our instagram for more details.
